June 24th 2014
Dear Mr. Charles,
I want to congratulate your sir on the outstanding customer service provided to me by your company. I recently purchased a Spectrapure RO/DI Filter MPDI from an Ebay seller. It was a brand new unit but had some broken fittings and some wrongly attached water lines. I confess I was a little intimidated it all and I called Spectrapure Customer Support and spoke with a young man by the name of Jeremy. Jeremy quickly assessed the problem and attempted to explain to me what addition equipment I needed and how I was to proceed from there. I ordered these additional accessories and stayed in contact with Jeremy through emails where I would follow one step of his instruction at a time and confirm these steps by taking pictures and forwarding these pictures to him. I'm sure it was a long and, at times, frustrating process to him as he knew exactly what to do and could have remedied the problems in a matter of minutes had he had the unit in front of him. However, he was a consummate professional and stayed very patient with me throughout and indeed we developed I felt a friendly relationship as I struggled to understand his directions and carry them out. I achieved success after a week's time and now have a fully functioning unit including I am proud to say a working "flush valve" on the membrane. I now feel much more comfortable in the operation of my filter and I am very proud to finally have a working unit of such high quality that I had a part in assembling. Kudos to young Jeremy and again congratulations to you on your company's customer care
June 18th 2014
Just wanted to drop you a note to let you know how happy I am with the ATO and Water Maker system you helped me aquire/install. The system install was very straight forward and it works great! I attached a couple of pix (not the greatest).
June 10th 2014
I just wanted to say something about this company. If you have ever been thinking about buying one of there products and customer service is important to you than you need to buy from them. I remember seeing my first Liter Meter, and thinking why would I ever need one of them, and then I bought one. I love this thing. It is built top notch, and works flawlessly. I have had one of them doing a constant water change for about 2 years with zero issues. I bought a second one, and have been using that to add supplements to my tank. A bit overkill for that, but I didn't want to have issues. I had one extra remote pump that I was having a hard time getting the head off, so I called them and sent it back. I figured the call I was going to get from them was that it was my fault it wasn't right and I needed to pay for a replacement, but was I wrong. The only call I got from them was that they were sorry about the inconvenience and that it was being replaced and sent back to me for free . If anyone has bought one, they are not cheap, so just replacing it for free is a big deal, and I truly appreciated it. I cannot say enough nice things about them. When I call they answer the phone or call you right back. They will explain how to use the equipment and help you and suggest ways to make it more efficient. I will never use anything other than a Liter meter for top off or water change. I just wanted to post this in hopes that someone thinking of buying from them would make the right choice and not waste there money on something else.
Thank you to the staff at SpectraPure
June 28, 2012
I received the filter a few days ago. Thank you.
I wanted to say that I had to change my carbon block carts every two to three weeks due to sediment clogging. It was getting to be very expensive. The compnay that I was using before to get my filters really didn't have any reasonable solution to the problem. However, SpectraPure told me to try the ZetaZorb Sediment Filter and possibly a sediment pre-prefilter. It's been at least 5 months, I believe, and there seems to be no clogging of the carbon block. I no longer have to keep changeing it out. Also, it should to nornal the life of my RO membranes.
Anyhow, I have been very happy with the service (especially yours since you helped me the most) and products for sure.
May 25, 2010
I have had the UHE for just over two years now and it is amazing.
Yesterday I ordered only my second replacement MaxCap DI cartridge!
The unit was installed in March of 2008 and it still contains the
original SilicaBuster DI cartridge from day one. Pretty amazing
considering I have two tanks, a 100G full blown SPS reef with a 30G
sump and a 16G nano reef stocked with softies.
Water here in Phoenix is pretty hard and high in TDS, often over 800
in my location and never under 500 and I make a lot of water between
the 23 gallon autotopoff reservoir and my five 5G water jugs for water
I checked the UHE on Saturday while doing some tank maintenance and
found the following:
Water temp 78.1
Water pressure (tap) 68
Water pressure (booster) 90
Tap TDS 552 (using my COM-100 handheld)
RO only TDS 3.2
MaxCap DI TDS 1 (using the inline probe) 2.1 (COM-100 handheld)
Final TDS 0 on both the inline and COM-100
I have only replaced the prefilter and carbon block one time in the 26
months and there is still no appreciable pressure drop across the
filters and no chlorine breakthru using a low range CL2 test kit. I
have a set of spares but have been monitoring things to see when they
will be needed. Since you only run 2/5 as much water through the unit
everything lasts so much longer.
Between the water savings running at 1:1 waste ratio, the filter
replacement savings and the huge DI savings the unit is well on its
way to paying for itself! I would buy one again in a heartbeat.
May 21, 2009
I just wanted you all to know that Spectrapure and Bruce with Spectrapure deserve some credit. I had been in search of cheap alternative filters to my MaxCap® rodi system. I posted on reefcentral in search of a better deal and didn't even contact Spectrapure.
Bruce from Spectrapure contacted me personally and made everything right. Not only did I get the right filters for my unit but I got them at a great price.
So before you go off looking for alternatives check with spectrapure and I am sure they will take care of you.
Good for you Spectrapure! Thanks for caring and understanding that times are tough
May 08, 2009
Your RO/DI systems have helped keep my reef/marine fowlr & freshwater aquariums crystal clear for many years. I bomb my tanks with so much light that any excess nutrients and or contaminants from less than perfect water parameters will fuel a pretty ugly nuisance algae bloom. I like your products!!!
Apr 14 , 2009
UHE finally needed a new filter (carbon)
I purchased a UHE nearly the time they became available (10/15/07) and have been making water with it ever since. All in all I make on average about 300 G/month and I have been VERY happy with the unit. Well, I have to report that today I replaced my 1st filter; the carbon filter finally needed replacing...
I took the path of replacing filters when they needs to be replaced (rather than replace after so many months of use. I purchased a chlorine test kit and the beginning of each month I test for chlorine and for the 1st time I detected chlorine. I also replaced the sediment filter as I prefer to do them as a set even though it was not showing any indication of needing to be replaced (using the pressure test).
I wanted to share this for those wondering how long the filters last and also as an indication to the quality these units and filters are built to.
Dec 9 , 2008
I just wanted to let you know what a great job your team is doing.
When I first called, Dana handled all my initial questions, was very friendly and eager to help out. As my questions got more technical, she passed me on to Charles Gibbs. Charles has been invaluable in both his knowledge of your products and in his ability to help me with mine, to make recommendations that will make my product better.
I really appreciate great customer service, and they both provided excellent service and made a life time customer in the process.
Oct 29, 2008
Feedback on the UHE system
I have a system that totals about 450 gallons and use a lot of water.
Several months ago my wife was complaining to me about our enormously high water bill and so I decided to get the UHE system to see if that could help.
Since switching over to the UHE system we are saving approximately $50.00 a month on our water bill. So for me this beauty will pay for itself in less then a year.
A big thumbs up from me.
From customer on Reef Central Forum
Oct 29, 2008
I would echo the positive feedback on the UHE system. It's the 3rd RODI system I have bought from Spectrapure and I love it. Way less waste water and it just makes water faster. Gotta love it. I bought it over a year a ago when it first came out and it has been great. Thanks Spectrapure.
From customer on Reef Central Forum
Oct 15, 2008 Feedback on Reef Central Forum
I'd like to thank Scott and the crew at Spectrapure for a great experience. Despite my failure to find/listen to Scott's messages, I managed to get in touch and had my LMIII upgraded and fixed, the latter of which was done free of charge. Can't argue with that. Thanks Scott and Spectrapure. You have yet another loyal customer.
Thank you so very much for your most recent assistance (in particular). I have been a customer for a decade or thereabouts.
First I want to thank you for working with me on a amicable solution to the situation that occurred recently whereby you agreed to replace a membrane that had gone bad because of an injured-but-not-dead permeate pump, and I agreed to replace the permeate pump at regular price.
And I want to thank you in even a more profound way as to how I am ten times more pleased with my system overall now for one simple reason; you instructed me to perform a minor modification to bypass the air gap faucet when putting in the new membrane (which was unfortunately not passed along to me previously, which turned out to be a major cause of the previous new membrane's failure that I had just purchased).
THIS ONE QUICK MINOR MOD. has to me completely boosted my love for the system significantly, simply for the reason that IT DOES bypass the air gap faucet, thereby eliminating the constant loud annoying "PSSSSSSSSSSSSSSS-T, PSSSSSSSSSSSSSSSSSSSSSS-T, .. . . " that used to drive me crazy and make me wrap hand towels around the air outlet of the faucet and clamp the ends with a clothespin just to muffle the obnoxious sound, which helped at least. But then soon the hand towel would get wet and moldy and smelly and well, it was a long, ongoing problem which I had been told all along there was no way around, but yet this one mod. along with the slightly bigger membrane turned out to be a godsend to me!!!
I am MUCH happier with my system now, to say the VERY least!!!
Helping me to balance the flow restrictor helped to get the flow going really great too, so thanks for that as well!